Supervisor Development Program

Leaders on the Scene: Supervisor Development Workshop

Discover a fresh approach to leadership and see how you can narrow the soft skills gap. 
Reserve your seat at this in-depth workshop on 'building supervisor competencies' and 'empowering leaders' in your organization.

The Methodology

The format is based on adult group-learning principles, in which participants interact as they discuss, analyze, and apply information from presentations, case discussions, and situational analyses to their own experience and organizations.

The Instructor

The workshop is conducted and facilitated by DuPont consultants who have extensive managerial experience. DuPont consultants are recognized throughout the industry as committed, innovative, adept workshop leaders, credible knowledge resources, and competent management professionals.

 

The Course Outline

 

Communication

  • Purpose of effective communication
  • Importance of communication within the role of a supervisor
  • Steps for achieving effective communication: Plan, Select, Deliver, Respond

Conflict Resolution

  • Identify conflict
  • Conflict sources
  • Ways to manage conflict
  • Options to resolve conflict
  • Model to effectively resolve conflict

Coaching for Performance

  • Definition of coaching
  • Elements that are/are not part of coaching
  • Methods for creating a coaching environment
  • Purpose/goal of constructive feedback
  • Behaviors of constructive feedback

Decision Making

  • Supervisor’s role in decision making
  • Decision making process
  • Steps in the decision making process

Meeting Effectiveness

  • Attributes of an effective meeting
  • Effective and non-effective meeting situations
  • Steps needed to hold an effective meeting

Training Job Skills

  • Steps used to create effective work-based training
  • Characteristics of an appropriate learning objective
  • Planning relevant and effective work-based training
  • Conducting an effective job training session

Teamwork

  • How to develop and maintain teamwork
  • Steps for setting team goals
  • Roles, rules, and trust on a team
  • Guidelines for clear communication and
  • how to resolve team conflict
  • Ways to celebrate team successes